After several calls, management called back and was stern about no refunds. The thing is, this is not just a matter of the place being not as expected; it's freakin' dirty, too, so we were questioning total hygiene of the place. He said, "it's a C-class place and we advertise it that way." Well, they didn't list it that way on AirBnB (I have a screenshot of the listing). *Either way, "c class" doesn't mean dirty sheets and toilet seats.*
I can only speak about condo #309, #202, management's attitude, and our experience with their cleanliness...
We rented pine tree 206 for dec 2015. A day before we were scheduled to leave a blizzard hit Texas and New Mexico. We called Angel fire home property management and spoke with Kyle eby. Kyle said the roads were clearing and people were able to make it in thru Amarillo. Kyle refused to push our dates back or reschedule and refused to give us any type of refund. We decided to drive in and ended up running off the road due to ice on the road. I called Kyle back and he again said roads were fine where he was and the problem was another part of new mexico. We kept getting stuck and kind people helped us out. We made it to a hotel and decided to go back home the next day. My husband called Kyle back who still refused to give a refund. Kyle said we should have cancelled at least 60 days prior to arrival. Like we were supposed to know there would be a blizzard and that the New Mexico governor would declare a state of emergency! However Kyle and his group do not believe in trying to help us! We have been to Angel fire twice before and never had this type of problem but then again we didn't deal with angel Fire homes property management!
I've never had such a terrible experience with a condo. It MIGHT be ok for a bunch of dudes (specifically referring to #309 here) but if you're going with your family, go elsewhere. Your wife won't like it and you won't like it.
Our experience here (condo #309) started with hair in the sheets on one bed and the other bed's sheets were stained. Called to ask for sheets to be replaced and he said he'd drop them off so I can change them. So I can..? OK. He came quickly enough (without pillow cases) and helped pull sheets (so he could see hair, stains) and acted annoyed when I pulled pillow cases so we could change them, too. He brought new ones about 10 minutes later. Fast enough.
The second room, #202, is actually a nice place so we took it. Unfortunately, it also had hair in the bathtub and on the toilet seat. So, we cleaned it. It was 7ish and we needed to get on with life, get young kids fed, and in bed. We took those clean sheets from the first place and used them in the second place. The rest of the stay was fine (again, after we cleaned it ourselves).
After looking around more, it was clear #309 was a dump. The kitchen has been updated but furniture, carpet, and rugs are stained and dirty. Between stained carpets and paint peeling off the ceiling, we decided it was not where we want to stay for 4 nights. The major kicker was the dirty toilet, hair in the bathtub, dirty counters, and the carpet under rugs and couches is disgusting (I have pictures). I have 2 kids under 4 and kids play on the floor.
After more talking, he agreed to move us to another condo. He came quickly enough but was a jerk. When I opened the door he was turned half way from me, ready to go, and complaining that "I don't have time for this" because he has a dinner party at his house (I heard that multiple times). I followed him and listened to him complain about the "upgrade" (to a decent place). He was annoyed that I wanted to turn on lights so I could see if there are stains, peeling ceilings, and hair on the sheets. Again, more mention of "don't have time for this... you have to decide..." He left the key with me, asked me to clean the other room (we already had; it's cleaner than when we arrived), and left before we made a decision (I was glad about because he was being a jerk).
I would never recommend this place for a family. Another comment on cleanliness. Even the counters were obviously just quickly wiped off. When we wiped the kitchen counter a few times the cloth was dirty (I have a picture).
Angel Fire Homes is a US Real Estate Agency based in Angel Fire, New Mexico. Angel Fire Homes is located at Mountain View Blvd, Angel Fire, NM 87710, USA.
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